Welcome to Northern Carbon (“Northern Carbon,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us online.
By using this website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Information you voluntarily provide to us, including:
- Name
- Email address
- Company name
- Phone number
- Shipping or billing information
- Inquiry or contact form submissions
- Information submitted when requesting product information, datasheets, samples, or support
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Referral URLs
- Pages viewed and time spent on the website
- Website interaction data
- Cookies and tracking technologies
2. How We Use Your Information
We use collected information to:
- Respond to inquiries and requests
- Provide product information, quotes, or support
- Improve website functionality and user experience
- Operate and maintain our website
- Analyze website performance and traffic
- Communicate updates, news, or marketing materials
- Process transactions or ecommerce orders
- Protect against fraud, abuse, or unauthorized activity
- Comply with legal obligations
3. Cookies and Tracking Technologies
We may use cookies, analytics tools, and similar technologies to improve website performance and understand visitor behavior.
These technologies may help us:
- Remember user preferences
- Measure website traffic
- Analyze engagement
- Improve content and functionality
You may disable cookies through your browser settings, though some features of the website may not function properly.
4. Third-Party Services
We may use trusted third-party services to operate our website and business functions, including:
- Website hosting providers
- Analytics providers
- Ecommerce or payment processors
- CRM or marketing platforms
- Embedded content providers
These third parties may collect or process information according to their own privacy policies.
We are not responsible for the privacy practices of third-party websites or services linked from our site.
5. Ecommerce and Payment Information
If ecommerce functionality is enabled on our website, payment transactions may be processed through third-party payment providers. Northern Carbon does not store full payment card information on our servers.
Please review the privacy and security policies of any payment processor used during checkout.
6. Data Sharing and Disclosure
We do not sell your personal information.
We may share information with:
- Service providers assisting in website or business operations
- Logistics or fulfillment partners
- Professional advisors
- Government authorities if required by law
- Successors in the event of a merger, acquisition, or asset sale
7. Data Retention
We retain personal information only as long as reasonably necessary for business, legal, operational, or compliance purposes.
8. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access your data
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
10. International Users
If you access this website from outside the United States, your information may be transferred to and processed in jurisdictions where data protection laws may differ from those in your region.
11. Children’s Privacy
This website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Northern Carbon
Website: northerncarbon.com
Email: info@northerncarbon.com